FAQs
Frequently Asked Questions (FAQ)
General Questions
1. What is Dominion Active?
Dominion Active specializes in high-quality compression socks designed for comfort and support. We offer a wide range of sizes, including plus-size options, to ensure the perfect fit for everyone.
2. Why should I wear compression socks?
Compression socks help improve blood flow, reduce swelling, and alleviate pain in the legs. They are especially beneficial for those with conditions like edema, DVT, varicose veins, or for anyone who stands or sits for long periods.
3. How do I choose the right size?
Our size guide is available on each product page to help you select the perfect fit. Measure your calf circumference and refer to the guide to ensure your socks provide the right level of compression and comfort.
Product Information
4. What materials are your socks made of?
Our socks are made from high-quality blends of nylon and spandex, designed to be breathable, durable, and comfortable for daily wear.
5. Are your socks available in plus sizes?
Yes, Dominion Active offers plus-size compression socks ranging from large to 4XL. These sizes are designed to fit a wide range of calf circumferences and leg shapes.
6. Do you have toeless options?
Yes, we offer toeless compression socks, perfect for those who want compression without the restriction around the toes. This option is great for warmer weather and those needing flexibility for their feet.
7. Can I wear compression socks all day?
Our compression socks are designed to be worn all day. However, it's best to consult with your healthcare provider, especially if you have underlying health conditions.
Ordering and Shipping
8. How do I place an order?
You can place an order directly on our website. Simply select your desired product, choose the correct size, and proceed to checkout.
9. What payment methods do you accept?
We accept all major credit cards, PayPal, and other popular payment options to ensure a smooth checkout experience.
10. How long does shipping take?
Shipping times vary depending on your location. Typically, USA orders are processed within 1-2 business days and delivered within 5-7 business days. You’ll receive a tracking number once your order has been shipped.
11. Do you offer international shipping?
Yes we do offer international shipping. Delivery times vary depending on the destination. Below are estimated shipping times:
- USA: 5-7 Business Days
- Canada: 7-10 Business Days
- UK: 7-12 Business Days
- Australia: 8-14 Business Days
- Europe: 7-14 Business Days
- Asia: 10-15 Business Days
- Rest of the World: 10-20 Business Days
Tracking information will be sent via email once your order is shipped.
Returns and Exchanges
12. What is your return policy?
We offer a 30-day return policy on all items. We understand our customers will need to try on our socks and sleeves to check for fit and we will still take the items back for refund or exchange. If you’re not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.
13. How do I initiate a return?
To initiate a return, contact us at info@dominionactive.com or call 800-846-5716 with your order number and the reason for the return. Our customer service team will guide you through the process.
Care Instructions
14. How do I care for my compression socks?
We recommend washing your compression socks in cold water on a gentle cycle and air drying them. Avoid using bleach or fabric softeners to maintain their elasticity and compression levels.
Contact Us
15. How can I contact customer service?
For any questions or concerns, you can reach our customer service team at info@dominionactive.com or call 800-846-5716. We’re here to help!